FILING A COMPLAINT WITH DEALER LICENSE AND AUDIT UNIT

 

Believe you've been scammed or having trouble with a dealer? We would like to help!

 

 Beginning June 16, 2020, customers will be able to file a complaint against a dealership online. This service will not be available to out-of-state and anonymous customers as the normal method of filing a complaint (via email, fax, or mail) will be required. Please reference this page for upcoming updates concerning this implementation.

 

TYPES OF COMPLAINTS INVESTIGATED BY THE

DEALER LICENSE & AUDIT UNIT

 

Disclaimer: Please keep in mind that some types of complaints do not fall within our jurisdiction. However, we will make every effort to assist, when possible, to resolve your complaint.

 

Types of Complaints That Can Be Investigated Within SCDMV's Jurisdiction

Types of Complaints Outside of SCDMV’s Jurisdiction that Cannot be Investigated (Contact the below agency for these matters)
SC Department of Consumer Affairs
(800) 922 - 1594 | (803) 734 - 4200

  • Undelivered title within 45 days of the sale
  • Undelivered paperwork needed to register a customer’s vehicle
  • Dealer did not pay off lienholder
  • Dealer went out of business before providing customer with paperwork
  • Tampering with an odometer or giving a false odometer statement
  • Warranty/service/repair issues
  • Financing issues
  • Dealer is selling faulty vehicles
  • Dealer failed to meet all terms and conditions contained in the written contract
  • Dealer publishing or circulating advertising that is misleading or inaccurate
 (Contact the state where you purchased your vehicle)
  • Complaint against a non-South Carolina dealer
               

 

FILE ONLINE COMPLAINT 

 

METHODS TO FILE A COMPLAINT

A complaint to the SCDMV: Dealer License and Audit Unit can be filed by one of the below methods:

  1. Online (only for SC residents)
  2. Email (dealerdocuments@scdmv.net)
  3. Fax (803-896-8172)
  4. Mail (see bottom of page)

Important Notice: Due to credential requirements, any anonymous or out-of-state resident filing a complaint against a South Carolina dealer, must file a complaint via email, fax, or mail.

 

 FILE ONLINE COMPLAINT

 

DOCUMENTS REQUIRED TO FILE A COMPLAINT

The following documents are required to file a complaint:

  1. DMV Form DE-002C: Dealer License and Audit Unit Customer Complaint Form
  2. Supporting documents (i.e. bill of sale, buyer's order, purchase agreement, etc.)

FILE ONLINE COMPLAINT

 

 

HOW TO FILE A COMPLAINT? | THE COMPLAINT PROCESS

Follow the below steps to file a complaint.

 

 

VIEW A DEALER’S SANCTION HISTORY

If a dealer (is) found being in violation of any dealer-related SC Code of Law or SCDMV procedure, a dealer will be sanctioned through one of three ways:

  1. Points assessed
  2. Receives a suspension
  3. Receives a revocation

Beginning June 16, 2020, this online feature of viewing a dealer's sanction history will be available to the public. Please reference this page for upcoming updates concerning this implementation. 

VIEW DEALER LICENSE
INFORMATION

 

ALTERNATIVES IF COMPLAINT CAN'T BE RESOLVED BY SCDMV

  1. What If My Issue Can't Be Resolved by the Dealer License & Audit Unit
    If a civil matter, please seek legal counsel

  2. File A Complaint Against A Dealer's Bond
    • A customer may request a dealer’s bond information from the SCDMV: Dealer License & Audit Unit (via mail only)
    • Mail the following items to request a dealer's bond information (see below for mailing address)
      1. Complete DMV Form DLA-11: Request For Dealer Information
      2. $6 Information Request Fee (cash, check, or money order is acceptable)

  3. Contact Sister State Agencies
    • SC Department of Consumer Affairs  | (800) 922-1594 | (803) 734-4200
    • Contact your Local Law Enforcement or Magistrate
                

FAQ
Click here to view frequently asked questions.

 

HELPFUL TIPS WHEN PURCHASING A CAR 

Being a well-informed consumer is key to making well-informed decisions. Save yourself and someone you know the headache with the next car purchase by considering these helpful tips:

  

HELPFUL TIPS TO AVOID BEING SCAMMED


CONTACT US

Thank you for entrusting SCDMV with your complaint. If your questions were not answered in the above FAQ section, we'd be glad to answer any additional questions you may have.

 

The Office of Inspector General

Dealer License & Audit Unit

 

Phone: (803) 896-2611

Email: dealerdocuments@scdmv.net

Fax: (803) 896-8172

Mail:

Standard Mail

Overnight Mail

SCDMV
Attn: Dealer License and Audit Unit
PO Box 1498
Blythewood, SC 29016-0023

SCDMV
Attn: Dealer License and Audit Unit
10311 Wilson Boulevard, Building C
Blythewood, SC 29016-0023