Title VI Non-Discrimination Compliance Plan

Policy and Assurances

It is the policy of the South Carolina Department of Motor Vehicles (SCDMV) to assure full and affirmative compliance with Title VI of the Civil Rights Act of 1964, as amended, and related statutes and implementing regulations. The SCDMV has given certain assurance to the US Department of Transportation in this regard.

What is Title VI?

The Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, and related statutes and regulations states:

"No person in the United States shall, on the ground of race, color, national origin (LEP), sex, age, disability, low-income, or Limited English Proficiency (LEP) be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”  

The SCDMV values each individual’s civil rights and wishes to provide equal opportunity and equitable service for the citizens of this state. As a federal-aid recipient, the SCDMV strives to ensure non-discrimination and equal opportunity in all SCDMV programs and activities – whether or not those programs and activities are federally funded.

Complaint Procedures

Complaints may be filed by anyone who believes that they have been excluded from participation in, denied the benefits of, or otherwise subjected to discrimination under any SCDMV service, program, or activity whether federally funded or not, based on their race, color, national origin (LEP), age, sex, disability, income status or Limited English Proficiency (LEP). The signed complaint must be filed within 180 days of the date of the alleged discrimination. The SCDMV will promptly investigate all properly submitted complaints of alleged discrimination.

The SCDMV will also attempt to resolve such complaints and will take corrective action upon a finding of a substantiated complaint. Within 20 days after receiving the complaint, the Civil Rights Unit working with the Title VI Program Coordinator and agency directorates conduct the investigation of the complaint and will make a determination as to “probable cause" or “no probable cause” and will notify the complainant of the outcome by closure letter

Filing a Complaint

Complaints may be filed by any person who believes that he or she has been excluded from participation in, denied the benefits of or otherwise subjected to discrimination under any SCDMV service, program or activity, and believes the discrimination is based upon race, color, national origin (LEP), sex, age, disability, low-income or limited English proficiency (LEP). Complaints will be accepted in writing only and may be filed with the SCDMV's Civil Rights Office. A signed, written complaint must be submitted within 180 days of the alleged discriminatory act (or latest occurrence).

Allegations received by telephone, fax or email will be reduced to writing and provided to complainant for confirmation or revision before processing. The Customer Complaint Form (SCDMV Form AD-800C) will be forwarded to the complainant for he or she to complete, sign, and return to the Title VI Program Coordinator or Civil Rights Unit for processing.

Title VI Program Notice to the Public Poster (English)

Title VI Program Notice to the Public Poster (Spanish)

Customer Complaint Form (SCDMV Form AD-800C English)

Customer Complaint Form (SCDMV Form AD-800C Spanish)