Title VI Non-Discrimination Program

Policy and Assurances

The South Carolina Department of Motor Vehicles' (SCDMV) goal is to fully comply with Title VI of the Civil Rights Act of 1964 and related statutes and regulations. The SCDMV has given assurances to the US Department of Transportation in this regard.

What is Title VI?

The Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, and related laws and regulations say:

"No person in the United States shall, on the ground of race, color, national origin, sex, age, disability, low-income, or Limited English Proficiency be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”
 
The SCDMV values everyone’s civil rights and aims to provide equal opportunity and service for the citizens of this state. As a federal aid recipient, the SCDMV strives to ensure non-discrimination and equal opportunity in all of its programs and activities.

Who Qualifies as a LEP Person?

Limited English Proļ¬cient refers to any person, age five years and older, who does not speak English as their primary language and has a limited ability to read, speak, write or understand English. 

Complaint Procedures

Complaints may be filed by anyone who believes they have been excluded from participation in, denied the benefits of, or otherwise subjected to discrimination under any SCDMV service, program, or activity, whether federally funded or not, based on their race, color, national origin, age, sex, disability, low income status or Limited English Proficient. 

Complaints will be accepted in writing only and may be filed with the SCDMV’s Office of Inspector General/Investigative Unit/Civil Rights Unit.

Allegations received at any SCDMV branch, by telephone call, fax, or email concerning a complaint will not be accepted; the SCDMV employee will immediately direct the customer to the website to fill out the Customer Complaint Form (SCDMV Form AD-800C).  

A signed, written complaint documented on the Customer Compliant Form (SCDMV Form AD-800C) (English and Spanish available) must be submitted within 180 days of the alleged discriminatory act.

Upon receiving a written complaint, all reasonable efforts will be made by Investigators to contact the complainant by telephone, email, or in person.  Otherwise, a response letter will be sent to the Complainant informing them that their complaint was received by the department and is in the review process.

The Customer Complaint Form (SCDMV Form AD-800C) is free. The form is also available at SCDMV branches.

You may fax, email, or mail your complaint, with the Customer Compliant Form (SCDMV Form AD-800C) (English and Spanish available) to the Civil Rights Unit for processing the following ways:

  • Email
  • Fax 803-896-8172 to Attention: SCDMV OIG Investigative Unit/Title VI Civil Rights Unit
  • Mail
    Attention: SCDMV OIG Investigative Unit/Title VI Civil Rights Unit
    PO Box 1498
    Blythewood, SC 29016-0022 

View the SCDMV's Title VI poster in English or Spanish.